First select the item you want to purchase and add it to your shopping cart. Then, go to the checkout page, fill in your personal information, and pay for your order.

Click on the specification of the Cooghi product you want to buy, next to it there is a Add to Cart, click on it to add to your shopping cart; in the upper right corner there is a shopping cart icon, click into it to cancel the products you don't want to buy i.e. delete the goods from your shopping cart.

If you’re having trouble checking out on Shopify, there are a few things you can try. First, make sure that the billing information you’ve entered is correct.

If that doesn’t work, try using a different browser or clearing your cookies. If all else fails, contact Shopify support for help.

There is a currency toggle button in the top right corner of the Cooghi Store that you can click to switch / In the bottom left corner of the Cooghi Store there are two toggles for language and country respectively, you can very well use both buttons to choose the language and country that suits you.

You can bookmark the Coochi store in your browser with the little star in the top right corner, and of course you can subscribe to our store so that we can keep you informed of promotions.

It could be a temporary caching issue, try using a different browser or clearing your cookies.

Occasionally, it may happen that the other party does not receive the email even though it has been sent.

Converting from sitting to upright position is as simple as unlocking the lever on the front and turning the handle-bar from ride-on to scoot mode. No tools required and easily.

This actually depends on the kid’s weight and height. When in upright position, the max load is 110lbs (50kg); but it will take only 44lbs (20kg) when it switch to sit-on position. Both height better no higher than 47.5 inch (120cm ).

Locate the lock/unlock button below the seat tube, unlock it, then push and hold the switches on both sides, pull up the tube to the level you want, release the switches , lock the button, done!

Very safe for material used and designed. It passed the EN71 safety test. But we still recommend that parents be around and with protective gear when kids use them .

Keep it clean with soft wet rag, and lubricate bearings regularly. Check every time before your kids ride it out and maybe tighten the loose screws.

Yes, of course. But not usually, it’s not safe, and the lifetime might be shorten. It can be rode inside the house when the weather is bad.

Warranty: 2-year warranty(exclude manmade reasons). Within the warranty, replacement parts are free but we will collect shipping fees. 

The kids balance bike looks like kids bikes with the pedals and chains removed, and the power to glide comes from the continuous pedaling action of the feet. kids balance bike is suitable for children aged 2-6 years old, and it can increase the frequency of outdoor activities for children and increase their enthusiasm for sports.

Yes, but we recommend that parents and kids do the assemble together. This is a good parenting time.

COOGHI scooters for kids V series, Pro wheels can be illuminated, very nice, while Classic is not illuminated.

You can choose according to age and height, if your child is currently 3 years old, then you can look at the category to choose scooters for 3 year olds.

The S3 series is a solid pixel wheel that does not require the tires to be inflated.

Use a soft tape measure to measure the circumference of the child's head approximately one inch above the eyebrows or the thickest part of the head. Compare this measurement to the head size range label on the inside of the helmet.

You can choose the right stroller toys according to your child's age and height.

Paypal and credit card payment

All you need to do is enter the discount code in the discount code box at checkout to receive the discount.

Subscribe to our website, follow our social media accounts and some of our regular discount code campaigns.

A discount code can only correspond to one discount activity, of course, there is an automatic discount products can also be used together with the discount code.

Of course, each coupon and discount code has an active time and you can participate in another activity when the active time stops.

You can find the order confirmation page in the admin section of your store. Once you're in the "Orders" section, you should see a list of all the orders that have been placed on your store.

When you place an order, you can change your item information in the shopping cart, of course if you have already placed your order successfully, please contact our Cooghi customer service to change your order information for you.

Of course you can, you can change it at any time before checkout, but of course if you confirm your order, you can contact our Cooghi customer service and we will change the address information for you in the back office.

Of course you can, just click on your order, select the reason for cancellation and click cancel, if you can't, please contact customer service and we will cancel it for you.

You can check the status of your order by visiting Cooghi's website, based on the tracking number and carrier provided by Cooghi, or by clicking here.

DHL, FEDEX, UPS or USPS

Please contact Cooghi officials for special cases and we will handle them specially.

Please be patient as the package may be delayed due to the epidemic status.

We will update the shipping information on our site and notify you by email once we have shipped the item.